Philosophy

Today’s business environment demands agility. You have to be able to respond to changing market conditions, competitive pressures and other market forces that can change your business in an instant. That means your processes also need to be flexible enough to adapt to dynamic business environments.

Creating that agile environment is something we strive to enable organizations to accomplish using Business Process Management (BPM), essentially a set of activities for making sure your processes are intelligent and run smoothly. Once you can manage, find and present the content critical to your business, BPM can be applied to create process-driven applications that increase productivity, enhance customer service and improve compliance.

Core Competencies

Avalon’s BPM consulting practice helps organizations understand the importance of using BPM as the foundation for developing an enterprise content strategy. By infusing BPM into its other content management offerings Avalon provides organizations a streamlined process of monitoring, analyzing, and proactively responding to data gathered from their business activities.

Through experience gained from our strategic partnership with Global 360, a leading provider of BPM services for Global 2000 organizations, Avalon has developed proficiences for optimizing Global 360's suite of products including Case360, Process360 and Insight360. By combining BPM consulting services and Global 360’s products with its current Content Management, Search and Knowledge Management offerings, Avalon is able to provide its customers with solutions that leverage and optimize both process and content to drive real business value.

Related Competencies

In addition to our specialization in Global 360's core solutions, we also offer a BPM specific assessment. In this 3-day engagement we examine your current environment in order to uncover opportunities where processes can be improved and integrated with other content management applications.